Payment and Refund Policy
Last updated: 22 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of the Course A story production guide offered by storyrushel. The guide focuses on timely content flow and covers script planning, studio reports, camera coordination, and smooth workflows for digital media. It is sold as digital access to structured learning materials, including video lessons, templates, and supporting resources. The policy governs payments, cancellations, and refunds for UK customers and explains how consumer rights under UK law interact with these terms. It covers both one-time purchases and any subscription-based access options where applicable.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP). The listed price includes value added tax (VAT) at the prevailing UK rate where required. No hidden fees apply to standard purchases, though international customers outside the UK may incur additional import duties or local taxes depending on their location. storyrushel does not charge extra for payment processing unless a specific payment method incurs a surcharge that is clearly disclosed before checkout. Prices may change from time to time, but the price at the time of purchase remains fixed for that transaction.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Accepted payment methods include major credit and debit cards, PayPal, and other secure gateways available at checkout. Payment is authorised at the point of purchase. storyrushel uses industry-standard encryption and secure third-party processors to protect card details. No payment information is stored on our servers. Authorisation confirms sufficient funds and valid card details. If authorisation fails, the order will not be processed and you will be notified immediately.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Once you complete the purchase and payment is successfully authorised, you will receive an email confirmation containing your order details and access instructions. A binding contract is formed at the moment payment is accepted. This confirmation marks the start of any applicable cooling-off period. Digital access is granted immediately after confirmation, subject to the cancellation rules below.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law you have a 14-day cooling-off period from the date of purchase during which you may cancel for any reason. Because the Course A guide consists of digital content, cancellation rights end once you begin downloading or streaming the materials. If you have not accessed the content, you may cancel within 14 days and receive a full refund. To exercise this right, contact us before accessing the materials.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available during the 14-day cooling-off period if no content has been accessed. After this period or once any part of the guide has been viewed or downloaded, refunds are not provided except in cases of technical failure on our side. Promotional or discounted purchases may have separate eligibility rules stated at the time of sale. Access credentials, completed modules, and any personalised feedback are non-refundable once used.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order number, full name, and the reason for the request. Include the date of purchase and confirmation that you have not accessed any digital content. We will acknowledge receipt within two working days. You may also use the contact form on our Contacts page. Provide accurate details to avoid delays in processing.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Our team will review your request within five working days. We will check whether the cooling-off period applies and whether any content has been accessed. You will receive written notification of approval or rejection by email. If rejected, the email will explain the reason and any options for appeal or further contact. Approved refunds proceed to the next stage without further action from you.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, though bank processing times may vary. You will be notified once the refund has been initiated. If funds have not appeared within 14 days of notification, please contact [email protected] for assistance.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Because the Course A guide is digital content, the 14-day cancellation right ends upon commencement of access. Subscription renewals follow the same rules and renew automatically unless cancelled before the renewal date. Promotional offers are subject to the terms stated at purchase and generally do not extend the standard cooling-off period. No physical goods are supplied, so delivery-related refund rules do not apply.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
If a payment fails, you will be notified and invited to retry with another method. Duplicate charges will be investigated and refunded automatically once identified. Chargebacks are treated as refund requests and will be assessed under the same eligibility criteria. Suspected fraudulent activity may result in immediate account suspension pending verification. storyrushel cooperates with payment providers and authorities in fraud investigations.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. These rights cannot be excluded or limited by contract. If any term in this policy conflicts with mandatory law, the law takes precedence. You retain the right to seek redress through the courts or alternative dispute resolution schemes available in the United Kingdom.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy or to make a request, use the contact form on our Contacts page or email [email protected]. Our address is McSweeney Centre, 31 Henry Place, Belfast BT15 2AY, United Kingdom. storyrushel may update this policy from time to time. Changes will be posted on this page with a new last-updated date. Continued use of the site after changes constitutes acceptance of the revised terms. The current version was last updated on 22 September 2026.